FAQ

Placing an order is simple: browse our product categories, select the items you love, and add them to your cart. Follow the prompts to complete the checkout process.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For larger purchases, financing options may also be available at checkout. Email us at info@iroliving.co.uk with questions.

Please reach out to our Customer Service team as soon as possible. Once an order has been processed, modifications may be limited, but we’ll do our best to accommodate you. info@iroliving.co.uk

We offer complimentary standard shipping on all orders over £500 within the UK. For faster delivery or international shipping options, please contact Customer Service before placing your order. info@iroliving.co.uk

Delivery times vary based on product and customization. Standard orders generally arrive within 5-7 business days. Please allow up to 4 weeks for customized items, such as our handcrafted saunas and fire pits.

Once your order ships, you’ll receive a tracking link via email. You can also contact Customer Service for updates.

Yes, our outdoor products like fire pits, saunas, and heaters are crafted from high-quality, weather-resistant materials designed to withstand the elements. We recommend covering products when not in use to prolong their lifespan.

Our products require minimal maintenance. Refer to each product’s manual for detailed instructions. Generally, a protective cover and regular cleaning help maintain longevity.

For larger items, like saunas and hot tubs, we can recommend professional installation services in your area. For further assistance, please get in touch with us.

We offer a 30-day return policy on most products in new, unused condition. Custom orders may be subject to specific terms. Please review our full Return Policy here.

Yes, all our products come with a warranty that varies by item type. Most items carry a 2-year warranty covering manufacturing defects. Please see each product’s description for specific warranty details.

If your item arrives damaged, please contact us immediately. We’ll work with you to arrange a replacement or repair as quickly as possible.

We offer customisation on select items, like our hot tubs and fire pits, to fit your unique style and space. Customisations may add to production and delivery times. Contact us to discuss options.

Custom orders typically take 3-4 weeks for production, plus standard shipping time. We’ll keep you updated throughout the process to ensure you know when to expect delivery.

Our dedicated team is here to help. You can reach us via email at info@iroliving.co.uk

We’re committed to providing products that are not only luxurious but responsibly made. From sustainably sourced materials to eco-friendly packaging, we prioritize methods that respect the environment.

We occasionally offer promotions and discounts for newsletter subscribers. Join our mailing list to stay informed about upcoming offers.

Yes, we offer trade discounts for qualified professionals. Please contact us to inquire about setting up a trade account.